Frequently Asked Questions

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Can I cancel an order?

Provided you have not received a confirmation email of dispatch for your order and a waybill and tracking number, you can still cancel your order. If you have indeed received your waybill and tracking number, you cannot cancel your order. Instead, you will need to wait to receive your order and then follow the returns procedures as per our website. See RETURNS POLICY.

How can I cancel an order?

If you have not received a confirmation email of dispatch for your order and a waybill or tracking number (as mentioned above), you can still cancel your order via email. Please email us on orders@sassychic.co.za with your order number and our staff will be in touch with regards to your cancellation.

How long does it take to process my return?

Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to SassyChic premises) can take up to 7 business days from date of submission.

Do I need the original packaging to return an item?

In all cases, the item returned must be in its original packaging with all tags still attached. If any goods were delivered to you without tags, you must advise us via email to this effect within 24 hours of receipt.

How long does it take for me to receive a refund?

You will receive a refund within 14 business days of us receiving your returned item. The refund amount will be credited via Payfast, Payflex, Happy Pay or directly into your bank account depending on your selected payment method. If you have opted for an exchange or store credit, our turnaround time is 14 business days, but generally much faster.

Can I exchange a product for a different colour?

Yes, you can exchange the item within 30 days of receiving the item subject to stock availability. Please follow our returns procedure by submitting a return request on our website for all exchanges.

Can I return a SALE item?

You are able to return a SALE item, but it will be at a cost to you. You can return your item in person, via your own courier, via PARGO or you can use our courier partner. You will be charged a transport fee of R85.00 should you utilise our courier service.  Please view the terms & conditions on our website, as all SALE items may be subject to their own unique returns policy.

There are NO RETURNS on any OUTLET or CLEARANCE items which are all marked final sale. 

If I am not satisfied with the product’s quality after I have worn it, can I still return it?

No. You are not able to return an item after you have worn it and/or you have removed the tags.

Will I get charged for delivery on exchanged items?

No. The only charges incurred during the returns process are after 7 days or on SALE items for the collection should you use our courier partner service to collect. You will not be charged for the 2nd delivery if you opted for an exchange of items (different sizes, different colour, or replacement product) on your original order PROVIDED the exchanged item / order is R800 or more. If it is less, you will incur a delivery cost as per the usual delivery requirements.

Should I return an item after 7 days or 7 working days?

You must return your order within 7 regular days.

Can I change the delivery address of my parcel?
If you have already received a tracking or waybill number, the address cannot be changed.

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